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FAQ

/FAQ
FAQ 2017-09-08T17:34:26+00:00

Vario is an advanced new modular system that brings you cost-effective, flexible and exciting custom hearing protection.

FAQ

Do you make all your moulds in-house? 2017-08-03T07:29:39+00:00

No. However we have a dedicated CE tested laboratory that makes all of our custom fit hearing protection.

What is your hearing protection made from? 2017-08-03T09:13:41+00:00

All of our custom hearing protection is made from medical graded material.

What colours can I choose? 2017-08-03T09:15:08+00:00

We offer a wide range of colours for both your moulds and modules. Moulds can be a solid colour, marbled, or even with glitter! Please ask if you would like a colour that is not listed and we will do our best to accommodate your requirements.

Do I get any warranty with my hearing protection? 2017-08-03T09:15:52+00:00

All of our custom hearing protection products come with a 2-year warranty. If you have any problems, give us a call.

What if I don’t get on with them? 2017-08-03T09:16:48+00:00

We are so confident that you will be satisfied with your purchase that we offer a 30-day, no quibble, money back guarantee.

Do I need to make an appointment to have my impressions taken? 2017-08-03T07:27:14+00:00

We would always advise making an appointment in advance as our office is not open all hours. We try to be as flexible as possible and go to every length to accommodate your requirements.

What if you are too far away to visit for my impressions taken? 2017-08-03T09:18:04+00:00

Not a problem! There are other options that may work for you; we may be attending an event nearby or we can help you make an appointment at a clinic local to you.

How long does it take to have your impressions taken? 2017-08-03T09:18:31+00:00

The whole process takes around 10 minutes. We’ll start by checking your ears to ensure that there’s no sign of infection or wax build up and, if everything is ok, we’ll take the impression.

What’s your turnaround time? 2017-08-03T09:19:43+00:00

Our turnaround time for leisure-related plugs, from taking your impressions to producing the finished product, is generally 28 working days. However, this can vary depending on the type of moulds you order. If you need your hearing protection in a rush, we can offer a quick, rush service for a small additional fee. (Please contact us for details.)

Help! I have a question still… 2017-08-03T07:54:55+00:00

Don’t worry, we’re here to help! If you have any questions, queries, or concerns, please contact us on 0800 690 6900.